- Initiative on analysis of America region sites, proposal, planning, document on Cybersecurity / Border security, for security strengthen and migration.

- Coordinate with Senior management to improve internal controls and processes - preparing risk assessments, identifying audit areas, setting audit scopes of annual audits.

- Evaluate IT infrastructure in terms of risks to the organization, establish controls to mitigate loss and recommend improvements.

- Perform Vulnerability Assessment and monthly Map scans through Qualys, Creation of Report, Dashboards, Daily, weekly and Monthly Incident Report.

- Work with IBM and Qualys team for timely update on scanner, signature and latest Threat Intel/Technical Advisories to identify security gaps for remediation, Blocking IP, Hashes on IP for remediation of given Threat.

- Initiative over group-based binding for Zscaler and PaloAlto SDWAN to resolve public search issues.

- Alignment with Zsclaer, Prisma, Checkpoint firewall, Vendors, Site admin, Service manager for risk, compliance and remediation.

- Handling daily security Incidents related to Log Forensics, Threat intel, Analysis, Policies, Firewalls, endpoints, Antivirus, IPS, etc.

- Completed leadership program and got promoted to Assistant Manager.

- Process change of Daily alignment initiated to avoid escalation and followup.

- Initiative on Assistance to Industrial Automation Team for Customer Access management and IT /OT Security for device hardening.

- Resolution on high, medium, proactive and reactive incidents related to Standard Chartered Bank project.

- Analysis over PaloAlto Firewall reports, performing necessary action and providing solution to reduce re-occurrence of issue.

- WebEx meeting with users for Security configuration, RSA issues, WAN/ LAN segment, PC\'s, Chip and PIN machine.

- Preparing CRF, TID, IMPL Tasks to configure and implement standard changes.

- Preparing detailed technical assessment, configuring, and managing Qualys, reports, impact, severity and recommendations to relevant clients.

- Initiative taken on routers and switches hardening, for migration of network devices post learning it from L2.

- Created small macro in Excel to raise fault, perform changes and initiate email related to hardening.

- Trained team members and later it became process for L1 Team.

- Provide 24×7 assistance to Client on Cisco LAN, WAN, Wireless and Server under Network Operations Monitoring team.

- Alarms monitoring via various tools like Telnet Relay, Netflow, Netcool Gold, Stablenet, Magic and Cisco Prime.

- Changes, activities and raised faults notification to client via email.

- Providing support to L1 and L2 team to ensure speedy resolution with help of requested information and checks.

- Worked as 3rd party to provide field engineer support to Airtel ISP.

- Broadband connection setup, procured and managed third-party connections for customers.

- Identifying and providing solution for DSL and Ethernet related issues.

- Providing Operating System and Software Installation support and assistance on Printers.

- PC\'s Hardware replacement, Modem installation and coordination with ISP vendor.